Refund Policy

1. Subscription Cancellation

You may cancel your Memovoice Pro subscription at any time via the "Settings" menu in the mobile application. Upon cancellation, your Pro features will remain active until the end of your current billing cycle (monthly or annual).

2. Refund Eligibility

Due to the immediate provisioning of AI resources (transcription time and LLM processing) required to deliver our service, Memovoice generally does not offer refunds for partial billing periods. However, we consider refund requests on a case-by-case basis under the following circumstances:

• Technical Failure: If a persistent system error prevented the successful processing of your recordings for more than 48 hours.
• Duplicate Billing: If you were accidentally charged twice for the same subscription period.
• Unauthorized Charge: In cases of verified fraudulent activity.

3. Request Process

To request a refund review, please contact our support team at memovoiceio@gmail.com within 7 days of the transaction. Please include your account email and the transaction ID provided by Paddle.

4. Processing Time

Approved refunds are typically processed within 5-10 business days. The funds will be returned via the original payment method used through our processor, Paddle.

5. Modifications

Memovoice reserves the right to modify this refund policy to align with institutional standards and the requirements of our payment partners.